FAQ

If you have closed your account and need a bank statement, you can still access to your secure area with your credentials. Having access to secure area does not mean that your accounts are active with Trivebank International. If you can’t remember your login, please get in touch with our customer support team by email, help@trivebankint.com

If you would like to make a complaint, please get in touch by Emailing us at complaints@trivebankint.com and we will look into this as soon as possible.

If you cannot login to your account, your password might be incorrect. Please follow the steps to reset your password and login again. If your login attempt fails after password recovery, you may contact our support team.

Currently, we do not offer joint accounts.

We process your transfer requests at specific times of the day. If you want to cancel a payment you have made, please get in touch with your account manager to assist you with the cancellation of the payment. If the payment is already processed, we can call the transaction back from our correspondent bank.

In case of any unrecognized payment please contact your account manager promptly and explain the details of the transaction including the amount, transaction ID (which can be found next to the transaction in the account details section), and the recipient’s available details.

IBAN stands for International Bank Account Number, which you can use when making or receiving international payments. Your IBAN does not replace your account number, it’s an additional number with extra information to help overseas banks identify your account for payments. You can access your IBAN, SWIFT Code and Account number from the secure client area.

No, you do not need to be resident in the US to get a Trivebank International account. We accept International clients from over 100 countries. Sign up with your most up to date information and we will evaluate your application. For some jurisdictions, we may require additional documentation, and in some circumstances we may decline your application.

It’s really easy! Just follow the application steps from https://int.trivebank.com/auth/register, sign up in just a few minutes and you’re done.

There is no maximum account balance limit for your Trivebank International deposit account. In special circumstances, we may apply certain balance or transaction limits subject to Compliance assessment, T&C and eligibility.

There is no minimum account opening limit for Trivebank International deposit accounts. Limits exist for savings accounts, which can be accessed from the detailed product page of that account.